CPMS (Crest Print Management Service)

Typical customer situation

Printing environment complexity increasing - companies need to know:

How many printers are on the network?
What types of printers are connected?
How are printer assets being utilized?
How can I reduce the number of printer visits?
How can I reduce interruptions to business productivity?

Total costs now well understood due to fragmented ownership:

• Purchasing/procurement: hardware, supplied
• IT: management, maintenance, support, help desk
• Facilities manager: services, management, office space management

Benefits of a managed environment

On average direct cost savings from 8% to 41%, and significant indirect cost savings broken down as follows:

• 37% from reduced hardcopy device equipment costs
• 28% from reduced IT support costs for printing/copying/faxing/scanning user issues
• 9% from costs to order and manage inventory, etc.
• 17% from reduced costs for consumables
• 4% from reduced costs for print/copy/fax/scan repairs
• 5% from reduced costs to install and upgrade hardcopy devices